FAQs

At ShopTV, we strive to provide our customers with the best possible experience. However, we understand that sometimes our services may not meet your expectations. This Refund Policy outlines the terms and conditions under which we will provide refunds for our services. Scope: This Refund Policy applies to all services provided by ShopTV, including but not limited to:

• Membership subscriptions
• Video content purchases
• Live TV and radio services
• Music downloads
• Movie rentals and purchases
• Wowza TV Network services

Refund Eligibility: Refunds will be considered on a case-by-case basis and apply to those services,we manage.All shopkeepers within our marketplace are subjected,to the rules they establish. To be eligible for a ShopTV refund, you must meet the following conditions:

• You must have a valid reason for requesting a refund, such as:
  • Technical issues with our services that we are unable to resolve
  • Failure to deliver services as promised
  • Unauthorized transactions or charges
• You must request a refund within a reasonable timeframe, typically within 30 days of the original transaction or subscription renewal
• You must provide sufficient documentation or evidence to support your refund request

Refund Process: To request a refund, please contact our customer support team via phone or email. We will review your request and respond within 5-7 business days. If your refund is approved, we will process the refund within 10-14 business days. Refund Amounts: The amount of the refund will be determined on a case-by-case basis,meaning each individual shopkeeper,is responsible for thier own refund policies. In general, we will refund the full amount of the original transaction or subscription fee, minus any applicable fees or charges with any products,we manage in the marketplace. Exceptions: We reserve the right to deny refunds in certain circumstances, including but not limited to:

• Abuse of our services or policies
• Failure to comply with our terms and conditions
• Requests for refunds that are deemed unreasonable or excessive

Changes to Refund Policy: We reserve the right to modify or update this Refund Policy at any time, without prior notice. Changes to the Refund Policy will be effective immediately and will apply to all customers. Governing Law: This Refund Policy shall be governed by and construed in accordance with the laws of the state and country in which our organization is registered. Contact Us: If you have any questions or concerns about our Refund Policy, please contact our customer support team via phone or email. Disclaimer: All ShopKeeepers within our marketplace,are responsible for proper refund policies within thier shops.We reserve the right,to intervene in any related refund disputes as deemed necessary.